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Whether it's a routine question, a wholesale enquiry, or just a thought, we read every one.
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Frequently asked.
The questions that come up most often. If yours isn't here, the form above is the fastest route.
Anyone who's ready for less. S17 is built for people who've stopped looking for a ten-step routine and want a three-product ritual that holds morning to night. If you're unsure which order to use them in, the home page walks through the ritual in sequence.
Both. Every S17 product is 100% cruelty-free and certified vegan. No testing on animals, no animal-derived ingredients, packaging sourced as sustainably as we can manage.
Standard shipping is free on orders over $150, otherwise a flat $10. Delivery is 3–7 business days across Australia, dispatched within 24–48 hours. Tracking is included on every order. We currently ship within Australia only.
Thirty days on unopened products in original packaging. If something's not right, tell us and we'll sort an exchange or store credit. No performance required.
Cool, dry, out of direct sun. The serum likes the fridge, it extends shelf life and feels quietly perfect going on.
We partner with a small, considered set of boutiques and studios. Pick 'Wholesale' from the subject menu and tell us a little about your space.